General Terms and Conditions of Hire:
By Making a booking and paying a deposit to Laceys Event Services Ltd you are agreeing to all of the under Terms and Conditions
1) All equipment remains the property of Laceys Event Service (LES)
2) During the period of hire, The Hirer (person named on contract) shall be solely responsible for the hired goods and insuring the goods if they feel necessary.
3) LES shall not be responsible for injury or damage to persons, buildings or property howsoever sustained arising from our goods under hire.
4) The contract for the hire of goods is between LES and the hirer, not the venue unless goods are being hired directly by the venue. It is the hirer's responsibility to ensure that the venue is clearly instructed so that the terms and conditions are met. LES will charge the Hirer for any costs due to terms and conditions being broken. It is then the responsibility of the Hirer to reclaim any of these costs from the venue or third party if the venue or third party was at fault.
5) We will not be held responsible for any circumstances that may occur to prevent us from carrying out this contract. If this should happen you will be notified and refunded in full. Compensation will not be due and under no circumstances will the owner’s liability exceed the invoice value of hired goods.
6) All information including designs, colours and names for Table plans, place cards and other stationery items must be received by email to LES no later than one month prior to your date. If information is received later than this date we retain the right to use available stock and designs to fit the information we have on file for you.
7) Changes to orders within one month of your event date will be subject to availability and subject to an admin fee of £25+ vat.
8) Although we will try our best to get the closest match for any colours requested we cannot guarantee an exact match will be possible. We advise you to arrange a colour match prior to securing your booking as refunds will not be given for cancellations of any items where an exact colour match cannot be arranged.
9) Parking must be available at all times whilst we are on site, if for any reason this is not the case the hirer is liable to pay for any additional parking charges incurred by our staff
10) A Safe unloading, loading and access area must be available for our staff whilst on site for all set ups and collections. If not available we will be unable to unload or set up for your event.
11) An adequate power supply must be provided for any electrical equipment hired. We deem it unsafe to daisy chain extension leads around a venue and will not do this. Refunds will not be given for items unable to be used because of inadequate power supply.
12) Terms and conditions are subject to change by Laceys Event Services at any time. It is the hirer’s responsibility to check these terms and conditions on our website www.laceyseventservices.com for any updates or changes.
Deposits, Payments & Cancellation:
1) A 50% Deposit of each item is required to secure our services and products. Your order is not secure until we have received cleared payment of this deposit. If payment is being made by instalments or cheque your booking will only be secured once cleared payment of the 50% deposit has been received. As we are limited to the amount of events we can take on in any one day this deposit or part payment of any deposit is completely non-refundable.
2) The final balance is due one month prior to your set up or dispatch date. If you fail to pay your balance by the required date, we reserve the right to cancel your order and in the event that another event wishes to book for that day, they will take priority if a deposit has been received from them.
3) Cancellation by the hirer will result in the forfeit of the deposit and any monies paid. This applies to complete orders and individual items on your order.
4) Full balance will be due for cancellation by the hirer of any events within one month of event date.
5) Changes in numbers can be accepted up to one month prior to your date. Final numbers and order details must be confirmed no later than one month prior to set up or dispatch date. Any changes at all including changes to set up and collection times after this stage will be subject to availability and will incur a £25+ vat administration fee.
6) A £150 or 10% Refundable Security Deposit, whichever is greater, is payable in addition to the hire charges on all hire bookings, to cover minor shortages and damages to hired goods. This will be due for payment one month prior to your event and will be returned once all hired stock has been checked back in at Laceys. This invoice constitutes part of your order and failed payment of this invoice will result in cancellation of your order and set up.
7) Security deposits minus any deductions will be returned upon collection or return of goods. After collection please send by email to [email protected] the booking reference, account name, sort code and bank account number you would like the refund to be sent too. Refunds will be processed within 14 days of details being received. Please do not send prior to your event
Damaged & Missing Items
1) All products are counted and checked by LES at time of set up. In the event of shortages or damages that may be overseen by LES, the Hirer shall notify LES within 24 hours of delivery. If the Hirer fails to do this, The Goods will be deemed to be delivered in correct condition.
2) Charges will be made for any damaged goods. This includes but is not limited to; goods that have been dragged on the floor, ground in earth or grass stains, biro, burns, holes, rips, tears, candles wax, grease or deep staining.
3) Candles supplied with Candelabras are not intended to be lit. If you wish to use candles please ensure you supply and use Non Toxic, Non drip or LED candles. Charges will be made for any candelabra returned damaged, dented, permanently tarnished or covered in melted wax.
4) You are not permitted to use any flowers, artificial or fresh, other than those supplied and set up by Laceys Event Services Ltd on our candelabras and vase-ware. Charges may apply if they are.
5) Shortages and damages to hired goods will be charged at full replacement value plus VAT and delivery to LES. No substitute item will be accepted by LES.
6) LES will inform The Hirer within 14 days, in writing of any damages or missing items on the order. The hirer has 7 days from the date of notification to return any missing goods. After 7 days LES will deem any goods not received back as missing and charge at full replacement cost plus VAT and delivery to LES. Any charges will be deducted from the refundable security deposit or where value exceeds the refundable security deposit an invoice will be issued to the hirer.
7) Additional courier charges or additional journeys for attempted re-collection will be charged at full mileage plus time.
8) Damaged goods remain the property of LES
9) Invoice will be due for payment within 14 days. Failure to make payment will incur a £25 + vat late payment fee. Invoices still not settled within 30 days of issue will be sent to an external debt collection agency with fees of £150+ being added to the account to cover costs.
Delivery, Set up & Collection:
1) Goods must be ready for collection at the agreed location at the correct date and time. A charge is made for an aborted delivery/collection by the courier and/or LES where the venue/hirer/customer is at fault.
2) DIY Orders: Goods must be packed in the boxes they were delivered in. If there is more than one box, the items should be divided equally between the boxes to stay within specific Courier weight limits. Charges made by Courier for incorrect weights will be deducted from the Security Deposit.
3) All hired items including chair covers and table linen must be removed by the hirer prior to collection. An additional fee will be charged if Laceys Event Services arrive to collect and need to remove covers and linen from tables and chairs.
4) Any furniture including Tables and chairs must be laid out in place prior to our arrival. LES will not lay out chairs and tables unless previously arranged between the hirer and LES with confirmation in writing.
If LES arrives at venue and tables and chairs are not laid out ready, we retain the right to leave items at venue for the hirer to set up or charge an additional fee for this service at our discretion.
5) If hirer is using table linen from another company other than LES they will need to ensure that table linen is ready at the venue & on the tables prior to our arrival. If linen is not available and tables cannot be set up then LES retain the right to leave items being placed on top of linen to one side for set up by the hirer or third party ready for when linen has arrived. At LES discretion and if timings allow LES may be able to wait for linen to arrive but additional fee will be charged for the waiting time for each staff member of £25 + VAT per hour or part thereof.
6) The hirer is responsible for the return of items not readily available at collection point. LES at their discretion may offer to re collect and this will be charged at mileage plus time to the hirer. If goods are not returned within 7 days of event goods will be deemed as missing (See clause damaged and missing items above)
Cutlery, Glassware & Crockery:
1) Cutlery, glassware & crockery hire is on a return clean basis unless mentioned otherwise above. Any items returned dirty will be charged for cleaning.
Carpet Aisle Runners:
1) Indoor Carpet Aisle Runner is for indoor use as an aisle only. Use outside or for any other purpose than that of a wedding aisle will result in deep cleaning charges or full replacement cost being charged to the hirer.
Drapes, Ceiling Canopies & Backdrops:
1) Starlight Backdrop is not to be positioned within 3ft of any dance floor or dancing area. At time of set up if the requested position of Backdrops is within 3ft of a dance floor or dancing area the contact at the venue at that time will be able to advise an alternative position or if no alternative is available the backdrop will not be set up. No refund will be due if no alternative position is available.
2) It is the hirer’s responsibility to ensure that all dimensions, colours and fabrics for drapes and canopies are correct at least one month prior to event date. LES assumes no responsibility for incorrect measurements resulting in insufficient fabric for drapes/canopies or insufficient equipment brought along as a result of incorrect dimensions including heights.
3) It is the hirer’s responsibility to check with the venue owners and obtain permission for any fixing of made to measure drapes, swags and canopies. This includes but is not limited to checking if venues are listed buildings. Refunds will not be given in full or part if we are notified upon arrival that permission has not been granted. Nor will we will be responsible for any damages invoices issued by the venue.
4) For erection of ceiling canopies a clear floor space is required, it is up to the hirer to ensure the area is clear prior to our arrival unless otherwise agreed with LES in writing due to health and safety / work at height regulations. If area is deemed as unsafe or unclear at time of arrival LES will not erect the canopy. In this instance a refund will not be given.
5) It is the hirer's responsibility to provide a full and detailed floor plan indicating entrance ways and fire exits prior to LES set up. Unless a site visit has been booked and paid for by the hirer and then it is the responsibility of LES.
6) It is the responsibility of the hirer to ensure there are ample electrical sockets for the use of any lighting and backdrop equipment.
Invitations, Stationary & Bespoke Items:
1) For stationery items and invitations ordered in separate batches or at different periods of time we cannot guarantee exact colour matches of card, ribbon or ink stocks. This includes but is not limited to samples. We use the same regular supplier for all of our materials but as with all products batches vary so you may see slight colour variations in this instance.
2) Although we will try our best to get the closest match for any colours requested we cannot guarantee an exact match will be possible. We advise you to arrange a colour match prior to securing your booking as refunds will not be given for cancellations of any items where an exact colour match cannot be arranged.
3) All of our bespoke and handmade items are non-refundable (Unless faulty). This includes but is not limited favours, invitations, bouquets and bridal flowers, stationery. Goods can be crafted immediately from the point of sale so under no circumstances will refunds be permitted on such items unless faulty.
4) Any damages, faults or missing items must be advised to LES within 24 hours of delivery. After this period goods will be deemed accepted.
5) Where goods are booked with us on a supply only, DIY or purchase basis we will send products by signed delivery. We will not be held liable in any situation where goods are dispatched from our premises and not delivered (or delivered late) by the carrier. We can supply full details including proof of dispatch and contact details for the carrier used but will be unable to refund or compensate or assist with obtaining compensation from the carrier in this instance.
Fresh Flowers:
1) As fresh flowers and foliage are living products, there are occasions when particular varieties may be unavailable. Whilst every effort is made to source products accordingly, sometimes we are unable to obtain a particular flower type. All fresh flowers and foliage are subject to availability on the date we order them from the Dutch flower auctions and stringent quality checks, as such LES reserve the right to use a similar flower in the place of your previously chosen flower.
2) We Order your wedding flowers approximately 10 to 14 days before your wedding date, dependent on type of flowers chosen. You will not be allowed to make any changes after the order has been placed without additional fees being incurred. These fees will have to be paid in full before any changes can be submitted and ordered for you. We will however make small changes where possible to accommodate your needs.
3) Mock Bouquets and designs can be made for you to view and they will be made to the same high quality of your actual bouquet or design, as such they will be charged at the full cost of display. Payment will need to be received before fresh flowers can be ordered.
Starlight and Standard Dance Floors:
1) No Tables, chairs or furniture are to be placed on dance floors hired from LES. Any damages as a result will be charged at full replacement cost of each panel damaged or permanently marked.
2) Liquid spillages on the dance floor can occasionally result in component failure. The hirer is liable for any damage caused and replacement costs.
3) The surface where the floor needs to be laid must be flat and dry. An uneven floor may result in the LED's not working as panels cannot connect properly. Our staff will not lay the floor on a wet surface as this will damage the panels. No refunds will be given if dance floor cannot be laid due to the surface being wet or uneven.
4) The venue must have suitable access. The dance floor is in large flight cases weighing around 200 kg each so cannot be taken upstairs, steps, over grave or ledges. Where the function room is upstairs a suitable goods lift must be accessible for use.
5) If the access is poor and does not adhere to the above points there will be an additional charge to cover extra time or staff allocated to your event to carry panels into the venue by hand.
By securing your date by deposit you have agreed to be legally bound by this contract. If you do not agree to be legally bound by this contract then you have 7 days from the date of this contract to cancel your order. To cancel your order we must be notified by post or email on the below details only and you must have received an acknowledgment from Laceys Event Services. By acknowledgment you will receive a refund of your deposit and a written receipt. Bookings made where delivery is required within the next 30 days are agreeing that no cancellation period is permitted.
By Making a booking and paying a deposit to Laceys Event Services Ltd you are agreeing to all of the under Terms and Conditions
1) All equipment remains the property of Laceys Event Service (LES)
2) During the period of hire, The Hirer (person named on contract) shall be solely responsible for the hired goods and insuring the goods if they feel necessary.
3) LES shall not be responsible for injury or damage to persons, buildings or property howsoever sustained arising from our goods under hire.
4) The contract for the hire of goods is between LES and the hirer, not the venue unless goods are being hired directly by the venue. It is the hirer's responsibility to ensure that the venue is clearly instructed so that the terms and conditions are met. LES will charge the Hirer for any costs due to terms and conditions being broken. It is then the responsibility of the Hirer to reclaim any of these costs from the venue or third party if the venue or third party was at fault.
5) We will not be held responsible for any circumstances that may occur to prevent us from carrying out this contract. If this should happen you will be notified and refunded in full. Compensation will not be due and under no circumstances will the owner’s liability exceed the invoice value of hired goods.
6) All information including designs, colours and names for Table plans, place cards and other stationery items must be received by email to LES no later than one month prior to your date. If information is received later than this date we retain the right to use available stock and designs to fit the information we have on file for you.
7) Changes to orders within one month of your event date will be subject to availability and subject to an admin fee of £25+ vat.
8) Although we will try our best to get the closest match for any colours requested we cannot guarantee an exact match will be possible. We advise you to arrange a colour match prior to securing your booking as refunds will not be given for cancellations of any items where an exact colour match cannot be arranged.
9) Parking must be available at all times whilst we are on site, if for any reason this is not the case the hirer is liable to pay for any additional parking charges incurred by our staff
10) A Safe unloading, loading and access area must be available for our staff whilst on site for all set ups and collections. If not available we will be unable to unload or set up for your event.
11) An adequate power supply must be provided for any electrical equipment hired. We deem it unsafe to daisy chain extension leads around a venue and will not do this. Refunds will not be given for items unable to be used because of inadequate power supply.
12) Terms and conditions are subject to change by Laceys Event Services at any time. It is the hirer’s responsibility to check these terms and conditions on our website www.laceyseventservices.com for any updates or changes.
Deposits, Payments & Cancellation:
1) A 50% Deposit of each item is required to secure our services and products. Your order is not secure until we have received cleared payment of this deposit. If payment is being made by instalments or cheque your booking will only be secured once cleared payment of the 50% deposit has been received. As we are limited to the amount of events we can take on in any one day this deposit or part payment of any deposit is completely non-refundable.
2) The final balance is due one month prior to your set up or dispatch date. If you fail to pay your balance by the required date, we reserve the right to cancel your order and in the event that another event wishes to book for that day, they will take priority if a deposit has been received from them.
3) Cancellation by the hirer will result in the forfeit of the deposit and any monies paid. This applies to complete orders and individual items on your order.
4) Full balance will be due for cancellation by the hirer of any events within one month of event date.
5) Changes in numbers can be accepted up to one month prior to your date. Final numbers and order details must be confirmed no later than one month prior to set up or dispatch date. Any changes at all including changes to set up and collection times after this stage will be subject to availability and will incur a £25+ vat administration fee.
6) A £150 or 10% Refundable Security Deposit, whichever is greater, is payable in addition to the hire charges on all hire bookings, to cover minor shortages and damages to hired goods. This will be due for payment one month prior to your event and will be returned once all hired stock has been checked back in at Laceys. This invoice constitutes part of your order and failed payment of this invoice will result in cancellation of your order and set up.
7) Security deposits minus any deductions will be returned upon collection or return of goods. After collection please send by email to [email protected] the booking reference, account name, sort code and bank account number you would like the refund to be sent too. Refunds will be processed within 14 days of details being received. Please do not send prior to your event
Damaged & Missing Items
1) All products are counted and checked by LES at time of set up. In the event of shortages or damages that may be overseen by LES, the Hirer shall notify LES within 24 hours of delivery. If the Hirer fails to do this, The Goods will be deemed to be delivered in correct condition.
2) Charges will be made for any damaged goods. This includes but is not limited to; goods that have been dragged on the floor, ground in earth or grass stains, biro, burns, holes, rips, tears, candles wax, grease or deep staining.
3) Candles supplied with Candelabras are not intended to be lit. If you wish to use candles please ensure you supply and use Non Toxic, Non drip or LED candles. Charges will be made for any candelabra returned damaged, dented, permanently tarnished or covered in melted wax.
4) You are not permitted to use any flowers, artificial or fresh, other than those supplied and set up by Laceys Event Services Ltd on our candelabras and vase-ware. Charges may apply if they are.
5) Shortages and damages to hired goods will be charged at full replacement value plus VAT and delivery to LES. No substitute item will be accepted by LES.
6) LES will inform The Hirer within 14 days, in writing of any damages or missing items on the order. The hirer has 7 days from the date of notification to return any missing goods. After 7 days LES will deem any goods not received back as missing and charge at full replacement cost plus VAT and delivery to LES. Any charges will be deducted from the refundable security deposit or where value exceeds the refundable security deposit an invoice will be issued to the hirer.
7) Additional courier charges or additional journeys for attempted re-collection will be charged at full mileage plus time.
8) Damaged goods remain the property of LES
9) Invoice will be due for payment within 14 days. Failure to make payment will incur a £25 + vat late payment fee. Invoices still not settled within 30 days of issue will be sent to an external debt collection agency with fees of £150+ being added to the account to cover costs.
Delivery, Set up & Collection:
1) Goods must be ready for collection at the agreed location at the correct date and time. A charge is made for an aborted delivery/collection by the courier and/or LES where the venue/hirer/customer is at fault.
2) DIY Orders: Goods must be packed in the boxes they were delivered in. If there is more than one box, the items should be divided equally between the boxes to stay within specific Courier weight limits. Charges made by Courier for incorrect weights will be deducted from the Security Deposit.
3) All hired items including chair covers and table linen must be removed by the hirer prior to collection. An additional fee will be charged if Laceys Event Services arrive to collect and need to remove covers and linen from tables and chairs.
4) Any furniture including Tables and chairs must be laid out in place prior to our arrival. LES will not lay out chairs and tables unless previously arranged between the hirer and LES with confirmation in writing.
If LES arrives at venue and tables and chairs are not laid out ready, we retain the right to leave items at venue for the hirer to set up or charge an additional fee for this service at our discretion.
5) If hirer is using table linen from another company other than LES they will need to ensure that table linen is ready at the venue & on the tables prior to our arrival. If linen is not available and tables cannot be set up then LES retain the right to leave items being placed on top of linen to one side for set up by the hirer or third party ready for when linen has arrived. At LES discretion and if timings allow LES may be able to wait for linen to arrive but additional fee will be charged for the waiting time for each staff member of £25 + VAT per hour or part thereof.
6) The hirer is responsible for the return of items not readily available at collection point. LES at their discretion may offer to re collect and this will be charged at mileage plus time to the hirer. If goods are not returned within 7 days of event goods will be deemed as missing (See clause damaged and missing items above)
Cutlery, Glassware & Crockery:
1) Cutlery, glassware & crockery hire is on a return clean basis unless mentioned otherwise above. Any items returned dirty will be charged for cleaning.
Carpet Aisle Runners:
1) Indoor Carpet Aisle Runner is for indoor use as an aisle only. Use outside or for any other purpose than that of a wedding aisle will result in deep cleaning charges or full replacement cost being charged to the hirer.
Drapes, Ceiling Canopies & Backdrops:
1) Starlight Backdrop is not to be positioned within 3ft of any dance floor or dancing area. At time of set up if the requested position of Backdrops is within 3ft of a dance floor or dancing area the contact at the venue at that time will be able to advise an alternative position or if no alternative is available the backdrop will not be set up. No refund will be due if no alternative position is available.
2) It is the hirer’s responsibility to ensure that all dimensions, colours and fabrics for drapes and canopies are correct at least one month prior to event date. LES assumes no responsibility for incorrect measurements resulting in insufficient fabric for drapes/canopies or insufficient equipment brought along as a result of incorrect dimensions including heights.
3) It is the hirer’s responsibility to check with the venue owners and obtain permission for any fixing of made to measure drapes, swags and canopies. This includes but is not limited to checking if venues are listed buildings. Refunds will not be given in full or part if we are notified upon arrival that permission has not been granted. Nor will we will be responsible for any damages invoices issued by the venue.
4) For erection of ceiling canopies a clear floor space is required, it is up to the hirer to ensure the area is clear prior to our arrival unless otherwise agreed with LES in writing due to health and safety / work at height regulations. If area is deemed as unsafe or unclear at time of arrival LES will not erect the canopy. In this instance a refund will not be given.
5) It is the hirer's responsibility to provide a full and detailed floor plan indicating entrance ways and fire exits prior to LES set up. Unless a site visit has been booked and paid for by the hirer and then it is the responsibility of LES.
6) It is the responsibility of the hirer to ensure there are ample electrical sockets for the use of any lighting and backdrop equipment.
Invitations, Stationary & Bespoke Items:
1) For stationery items and invitations ordered in separate batches or at different periods of time we cannot guarantee exact colour matches of card, ribbon or ink stocks. This includes but is not limited to samples. We use the same regular supplier for all of our materials but as with all products batches vary so you may see slight colour variations in this instance.
2) Although we will try our best to get the closest match for any colours requested we cannot guarantee an exact match will be possible. We advise you to arrange a colour match prior to securing your booking as refunds will not be given for cancellations of any items where an exact colour match cannot be arranged.
3) All of our bespoke and handmade items are non-refundable (Unless faulty). This includes but is not limited favours, invitations, bouquets and bridal flowers, stationery. Goods can be crafted immediately from the point of sale so under no circumstances will refunds be permitted on such items unless faulty.
4) Any damages, faults or missing items must be advised to LES within 24 hours of delivery. After this period goods will be deemed accepted.
5) Where goods are booked with us on a supply only, DIY or purchase basis we will send products by signed delivery. We will not be held liable in any situation where goods are dispatched from our premises and not delivered (or delivered late) by the carrier. We can supply full details including proof of dispatch and contact details for the carrier used but will be unable to refund or compensate or assist with obtaining compensation from the carrier in this instance.
Fresh Flowers:
1) As fresh flowers and foliage are living products, there are occasions when particular varieties may be unavailable. Whilst every effort is made to source products accordingly, sometimes we are unable to obtain a particular flower type. All fresh flowers and foliage are subject to availability on the date we order them from the Dutch flower auctions and stringent quality checks, as such LES reserve the right to use a similar flower in the place of your previously chosen flower.
2) We Order your wedding flowers approximately 10 to 14 days before your wedding date, dependent on type of flowers chosen. You will not be allowed to make any changes after the order has been placed without additional fees being incurred. These fees will have to be paid in full before any changes can be submitted and ordered for you. We will however make small changes where possible to accommodate your needs.
3) Mock Bouquets and designs can be made for you to view and they will be made to the same high quality of your actual bouquet or design, as such they will be charged at the full cost of display. Payment will need to be received before fresh flowers can be ordered.
Starlight and Standard Dance Floors:
1) No Tables, chairs or furniture are to be placed on dance floors hired from LES. Any damages as a result will be charged at full replacement cost of each panel damaged or permanently marked.
2) Liquid spillages on the dance floor can occasionally result in component failure. The hirer is liable for any damage caused and replacement costs.
3) The surface where the floor needs to be laid must be flat and dry. An uneven floor may result in the LED's not working as panels cannot connect properly. Our staff will not lay the floor on a wet surface as this will damage the panels. No refunds will be given if dance floor cannot be laid due to the surface being wet or uneven.
4) The venue must have suitable access. The dance floor is in large flight cases weighing around 200 kg each so cannot be taken upstairs, steps, over grave or ledges. Where the function room is upstairs a suitable goods lift must be accessible for use.
5) If the access is poor and does not adhere to the above points there will be an additional charge to cover extra time or staff allocated to your event to carry panels into the venue by hand.
By securing your date by deposit you have agreed to be legally bound by this contract. If you do not agree to be legally bound by this contract then you have 7 days from the date of this contract to cancel your order. To cancel your order we must be notified by post or email on the below details only and you must have received an acknowledgment from Laceys Event Services. By acknowledgment you will receive a refund of your deposit and a written receipt. Bookings made where delivery is required within the next 30 days are agreeing that no cancellation period is permitted.